Always tip Uber drivers. A large percentage of the regular fee goes to Uber and peanuts to the driver. So that is really how they make any money. I am guessing those that do not tip are the same ones that don't tip at least 20 % at restaurants. Sad really. I have used Uber for many years and never had a problem with card issues. Now, if the car is filthy or smells like weed I have been known to mention issues to the driver and lower my tip accordingly if they do not provide what is in my opinion a satisfactory answer to my inquiry.

I have used Uber perhaps 20 times over the past decade. I have never had an issue. I find the app works great and I have used it outside the US. I don't really know much about the corporation but the service has been first rate. If you can't get a refund then dispute the charge with your credit card company. How is this an issue?

I once entered the wrong address into the APP. I was in Asia and was confused. The driver took me to the destination I entered, which is not where I wanted to go. So I had to then enter the correct destination and pay for two rides, but the same driver took me. I did not exit the car. It is hard for me to imagine how an UBER could have taken me to the wrong destination without me making the mistake. The GPS coordinates of the destination you specify are directly entered onto the drivers phone from the APP.

Some more details of how this could happen would be very helpful to others. You are sure you entered the correct destination?