I purchased two, custom, love seats from them about two years ago and the structure, workmanship and material are as shown in their pictures. Very happy with my purchase but had to wait three months for delivery but was worth the wait. This was during the beginning of outbreaks of covid but from lack of materials and workers it's probably still a long wait for custom ordered items. Stocked items aren't that long to ship.

I bought some end tables from Wayfair several years ago, and they were fine. At the time, shipping was free, but I would have had to pay return shipping, and that would have been expensive because of the weight and size. But the tables were not expensive in the first place, so I had figured I would give them away if I did not want them. But I don't know how their return policy works now.

Our granddaughter and her husband ordered some of their furniture from Joss and Main. That is a division of Wayfair. I was curious about Joss and Main, so I looked it up. I just read an article titled, "The Millennials Have Reshaped the Way We Buy Furniture."

I found another article I am linking here. It says Joss and Main requires a membership fee, but later says there is also a free membership -- but without all the bells and whistles, I guess. This article is 3 years old, so all that might be different now. It sounds like they are masters at marketing, especially to the millennial market.

Here it is:

20 Things You Didn’t Know About Joss & Main Furniture | What Is Joss & Main

There is a company based in my home city called Everything But the House (ebth.com). It is an online auction place. They ship things. I know furniture pretty well and have seen some nice stuff on there. I would not be one who would buy used upholstered furniture from an online auction, but I might take a chance on wood furniture pieces or decorative items. Their descriptions and pictures are detailed. The only thing I have ever bought from them though is an old wooden propeller for Mr. Boomer to hang on the wall. But that is in our northern house so we could pick it up at the EBTH warehouse, thus no shipping. (Warning to anyone who decides to visit this site, you might be there all day, lots of interesting stuff.)

Furniture shopping sure has changed.

Boomer

It should be illegal to refer to “bonded leather” as leather. It’s more like OSB (Oriented Strand Board) made of micro-shavings of leather.

Yes. I have shopped there many many times. Good quality. Good servicee

I think I am typical of the older generation, we are inclined to think if it costs more it has to be better quality. I paid almost $800 for the recliner with the bonded leather arms, thinking I was buying real leather .... how stupid am I to think I was getting full leather for that money. I have two recliners on order right now, they are guaranteed to be full leather and the cost is about $1,500 a piece. When it comes to leather, real soft leather, I do believe you get what you pay for!

Have bought cabinet handles and door pulls. Better variety than Lowe's/Home Depot and got exactly as described.

Also got bedroom dresser and nightstand. Assembly instructions were easy to decipher (hubby is a retired aircraft mechanic tho!). Also compared outdoor furniture sent to Overstock and did save some money, but they may not always have the same item at Overstock.

Overall satisfied with Wayfair purchase we have made.

Because of the quality issues on the same product 3 different times, we will never purchase from them again.

I’ve bought furniture and household items. All on time and as described. Return policy is extremely easy if needed.

Saving $$ is very exciting. Someone told me once that "fools pay retail."

Wayfair ....
 

I have purchased from Wayfair several time and have alwasy been happy...the one time i had to return something because of size they were great.. I think you will be pleased

I have made numerous purchases from Wayfair without a single incident. I have been very satisfied with multiple furniture items in the past few years.

I have ordered multiple pieces from them. Keep in mind everything needs to be assembled. I have had trouble with screw holes in the wrong place , pieces broken or cracked, etc. They were wonderful replacing the pieces - some they sent a whole new box and told me to throw out or give away the other box. You just have to understand that this is a possibility

Bonded leather
 

We had that exact same experience at White’s . Had to throw the whole chair away. Lesson learned. I always inquire about any leather furniture—genuine leather or bonded.

We purchased from them at the recommendation of a neighbor who decorates. We have purchased end tables, night stands, an extendable table, bathroom cabinets (which I painted to match the vanity), lanae rugs, cupboards, cabinets for storage to name a few. Several of the items had to be assembled, but no problems. I also ordered 4 Japanese room dividers. One was damaged in shipping and they refunded the cost and told me to pitch it. Now that's trust. We like the l x w x d search feature. You can see all of the items that will fit your space.

It's an honest mega store with reasonable prices. You get what you pay for. Rugs were so so. We bought many of their big end items and they were very nice. The main reason we used Wayfair was shipping speed. We waited days or weeks. The big furniture stores .. 6 months or more.

A little pricey, but high quality products delivered on time. Used them several times.Their shipping is expensive. But all-in you get the quality that you’d get from a high-end furniture store.

Have used Wayfair successfully and happily many times. Also have extensive experience with Overstock.com and have been happy with them too. We remodeled a house and bought many things from both companies. Read all the reviews of anything you are planning to purchase.

Thank you for your input. We love the chair, it is super comfortable and only the arms are absolutely gone. I even tried to find someone to cover the arms, no one can do it. So I purchased arm covers which are a pain because they move all the time. The chair has seen its best days and it has to go, but it was exactly what we wanted at the time.

We furnished our whole house from Whites and this was the only piece that was a problem, everything else was top quality. I have since been told that bonded leather is no longer in use.

Wayfair
 

I have bought tons of things from Wayfair. The quality varies. I look at the reviews on everything I buy from there. If most are good with only a few negative ones, I'll buy but always read the reviews first.

I won't buy furniture like a chair or sofa as everybody has a different opinion about the comfort of seating (too soft, too hard etc) and I just feel as though you need to be able to actually sit on it to know if it will be comfortable for you.

Hope this helps. Good luck.

Wayfair has a "sister" type site called perigold, which you may find has pricier and a bit more upscale furniture and accessories. Also, consider places from the furniture marts in North Carolina: we've bought from both Furnitureland and Goode;s .. brand names that typically destroy local pricing with better service and exceptional "white glove" delivery.

I can only talk to one of your questions- yes we have purchased there- thank you for asking.

No problems
 

I’ve never had an issue. Read the reviews for guidance

I have given a lot of thought to N.Carolina for furniture, but never seem to find a site giving all names of dealers. Do you have a recommendation?

When I furnished our 3/2 villa in July 2019 I bought loads of items from Wayfair, including small furniture items. I was pleased with the quality & found them reliable from a delivery point of view.

Furniture Purchase
 

Nothing bad to say about Wayfair. But, I didn't find them particularly economical compared to other sites and locals. Found Overstock to \be high compared to others. No experience with Amazon for furniture.What little I've bought from Wayfair I've had experiences similar to those posted.

Presume you have looked into Thrift Shops. Centsible Furnishings has quality furniture at good prices. I'd call them upscale. If you don't see what you want ASK. They have a big warehouse in the back and if you sweet talk the manager she'll let you look.

Just google north carolina furniture outlets. I've successfully used goods and furnitureland south.

If you have to do a return, they are very good with their customer service.

Before I buy furniture I inspect the quality of the materials, no wafer board, the quality of all joints and the material used. I make sure it is strong and there is no wiggling