Talk of The Villages Florida
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Talk of The Villages Florida (https://www.talkofthevillages.com/forums/)
-   The Villages, Florida, Non Villages Discussion (https://www.talkofthevillages.com/forums/villages-florida-non-villages-discussion-93/)
-   -   What is going on with logging in to Social Security? The process is ridiculous. (https://www.talkofthevillages.com/forums/villages-florida-non-villages-discussion-93/what-going-logging-social-security-process-ridiculous-360759/)

manaboutown 08-19-2025 08:43 AM
Quote:
Originally Posted by JohnN (Post 2454593)
We're from the government and we're here to help you.
It has been a few months but I recall having to do more to get on to the SS website. I do receive my yearly SS income statements and updates by snail mail.

Dealing with the government can be a nightmare. A few years ago I created an account with TreasuryDirect. Then my AT&T email account was closed because I did not change my password after several requests. I was locked out of my account and could not access my email at all. To update my email address at TreasuryDirect I had to fill out a special form on paper, obtain a Medallion Signature Guarantee from a bank officer and snail mail it in. After a couple weeks I started checking, no email change. My T-bills were locked in a government account I could not access. I phoned and finally reached someone who told me that because my account was a trust (RLT) account it would take more time. Well, it only took 9 more months!

When my email address was finally updated I sold the bonds in the TreasuryDirect account and buy and sell my Treasuries on the Schwab platform. No more TreasuryDirect for me!

jimhoward 08-19-2025 08:52 AM
Quote:
Originally Posted by Caymus (Post 2454611)
Did the system change? It was some sort of eye scan. I had to remove my contact lenses for the scan.
Are you sure you are talking about Global Entry, not Clear?

Topspinmo 08-19-2025 09:31 AM
Quote:
Originally Posted by Boomer (Post 2454529)
I had not tried to log in to Social Security for a long time, until about an hour ago. I never made it because the process is a convoluted mess. It now requires that govID thing or whatever it is called.

I could not believe it was asking me to take a picture of myself with my driver's license. It is supposed to be some kind of new authentication add-on. Sending a code to my phone was not enough. Now it wants me to take a picture of myself and send it to them. How creepy.

How can putting even more information online be more secure? Is this supposed to be the latest, greatest, state-of-the-art security? If so, why is it still asking us to check those stupid boxes with pictures in them to prove we are not robots?

All I wanted was my 2025 statement. It was easy to get to the last time I looked. I probably printed it then but can't find it now.

I thought maybe it was just me, so I asked Google and found out I am not the only one ranting about this. I backed out because it does not feel secure to me. Adding two more pieces of information to a system that could be ripe for hacking makes me wary.

Does anybody know how to return to getting annual statements in the mail?

I miss the last century. Almost every day, I find myself quoting Dorothy Parker who was said to answer her door or phone by saying, "What fresh hell is this?" I don't say it to phone calls or visitors, but I say it when I turn on the computer and see what's new.

Boomer

Agree make it almost impossible, that’s why I just have them send me my tax information. Got tire of trying to log in and get information and print it out.

MrFlorida 08-19-2025 11:07 AM
After I read your post, I logged into SS and had no problem...worked just fine.

daniel200 08-19-2025 12:50 PM
I have both ID.me and login.gov accounts.

I need ID.me to access IRS.gov.

I need login.gov to access ssa.gov, eftps.gov, tsa.gov & pbgc.gov

After getting registered for ID.me and Login.gov, I have had no problem with access to any of the websites

Most of the government websites that deal directly with citizens are now requiring it.

Bill14564 08-19-2025 01:00 PM
Quote:
Originally Posted by daniel200 (Post 2454754)
I have both ID.me and login.gov accounts.

I need ID.me to access IRS.gov.

I need login.gov to access ssa.gov, eftps.gov, tsa.gov & pbgc.gov

After getting registered for ID.me and Login.gov, I have had no problem with access to any of the websites

Most of the government websites that deal directly with citizens are now requiring it.
That's why I have both accounts! Thank you, I couldn't remember!

coralway 08-19-2025 01:38 PM
Quote:
Originally Posted by Boomer (Post 2454529)
I had not tried to log in to Social Security for a long time, until about an hour ago. I never made it because the process is a convoluted mess. It now requires that govID thing or whatever it is called.

I could not believe it was asking me to take a picture of myself with my driver's license. It is supposed to be some kind of new authentication add-on. Sending a code to my phone was not enough. Now it wants me to take a picture of myself and send it to them. How creepy.

How can putting even more information online be more secure? Is this supposed to be the latest, greatest, state-of-the-art security? If so, why is it still asking us to check those stupid boxes with pictures in them to prove we are not robots?

All I wanted was my 2025 statement. It was easy to get to the last time I looked. I probably printed it then but can't find it now.

I thought maybe it was just me, so I asked Google and found out I am not the only one ranting about this. I backed out because it does not feel secure to me. Adding two more pieces of information to a system that could be ripe for hacking makes me wary.

Does anybody know how to return to getting annual statements in the mail?

I miss the last century. Almost every day, I find myself quoting Dorothy Parker who was said to answer her door or phone by saying, "What fresh hell is this?" I don't say it to phone calls or visitors, but I say it when I turn on the computer and see what's new.

Boomer



LOGIN.gov

Dahabs 08-20-2025 04:53 AM
With all the staffing cuts, good luck getting help from a live person.

Susan1717 08-20-2025 05:50 AM
Global entry only uses facial recognition. The CLEAR ID at airport only is the one using the eye scan. I’ve never signed up for that one. I’m fine with TSA.

SyrNancy 08-20-2025 05:59 AM
Ss email
 
Quote:
Originally Posted by Boomer (Post 2454529)
I had not tried to log in to Social Security for a long time, until about an hour ago. I never made it because the process is a convoluted mess. It now requires that govID thing or whatever it is called.

I could not believe it was asking me to take a picture of myself with my driver's license. It is supposed to be some kind of new authentication add-on. Sending a code to my phone was not enough. Now it wants me to take a picture of myself and send it to them. How creepy.

How can putting even more information online be more secure? Is this supposed to be the latest, greatest, state-of-the-art security? If so, why is it still asking us to check those stupid boxes with pictures in them to prove we are not robots?

All I wanted was my 2025 statement. It was easy to get to the last time I looked. I probably printed it then but can't find it now.

I thought maybe it was just me, so I asked Google and found out I am not the only one ranting about this. I backed out because it does not feel secure to me. Adding two more pieces of information to a system that could be ripe for hacking makes me wary.

Does anybody know how to return to getting annual statements in the mail?

I miss the last century. Almost every day, I find myself quoting Dorothy Parker who was said to answer her door or phone by saying, "What fresh hell is this?" I don't say it to phone calls or visitors, but I say it when I turn on the computer and see what's new.

Boomer
Is the email from SS asking me to sign in a new way a valid post from SS?

birdiebill 08-20-2025 06:12 AM
I have a Login.gov account and an ID.me account. I use Login.gov for VA and for the Trusted Traveler Program (Global Entry) with no problem. When I tried to use it for SSA, I had to go through the photo of front and back of driver's license, photo of my face, Social Security number and phone number. Every time I completed those steps, I received a message that my phone number was not a match. Therefore I could not get in to SSA.

I made an appointment for an in person visit to the SSA office in Leesburg. They checked my information with their system. My phone number was correct in their system. BUT, I was told I did not have an internet account. Somehow my previous account with the e-mail/password account had been deleted when the change was made to LOGIN.Gov. I was told to just set up a new online account using Login.gov. Came home. Set up new account. Login.gov now works for SSA.

Bill14564 08-20-2025 06:12 AM
Quote:
Originally Posted by SyrNancy (Post 2454894)
Is the email from SS asking me to sign in a new way a valid post from SS?
Probably is valid but no need to click any links in that email.

Go to ssa.gov and click the Sign In button. On the next page you will be able to login with id.me or login.gov. If you don't have one of these logins then there are links to create one.

jimkerr 08-20-2025 06:26 AM
I received emails and a letter in the mail last year saying that they’re login was going to change and go ahead and update my information. I did so back then and now I can log on with no issue at all.

RoboVil 08-20-2025 06:35 AM
I am happy with the increased login security. Your SS # is in the hands of hackers, be thankful your login is not.

daca55 08-20-2025 06:38 AM
They had to many dead people logging in so they that’s why they changed the login process.


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