Originally Posted by JRcorvette (Post 2410141)

My suggestion is to get rid of Xfinity all together. They are the Worst of all cable companies! We have been there and done that with them….

Originally Posted by PoolBrews (Post 2410116)

I'm on Quantum. I get 1Gbps Upload AND Download for $35/month. It's not even close. I don't understand why anyone would ever choose cable internet over fiber, if fiber is available.

Originally Posted by birdawg (Post 2410100)

Comcast Xfinity. Has the worst customer service

Originally Posted by SaucyJim (Post 2410150)

Be very careful on data cap details. People don’t think about how much they use streaming movies and television.

I’m paying too much. Between YouTube TV’s new $83 per month and Comcast’s internet, I’m up near $200 per month. I do have 1gbps up and down, though. Perhaps that’s overkill. But I use Zoom for consulting conferences and all my entertainment (music, movies, etc) is streamed.

Switching to fiber will probably cost me more to cancel Comcast than it’s worth - if it’s even available. ������

Originally Posted by Arctic Fox (Post 2409846)

I went to my appointment at the Rolling Acres Xfinity store yesterday and explained to Jose that my internet had become too expensive and I wanted to switch to NOW. He went off and got a reconditioned modem/router (M/R) in a sealed box and accessed my account, canceling my current connection. He then sent me a text message. Unfortunately he didn't inform me first, and Mrs Fox had the phone with her while out shopping, so I had to walk across to Michael's and haul her back to Xfinity. While waiting for Jose to free up again we followed the link on the text and ticked all of the boxes. We assumed this was what was required and would save time. However, when Jose called us over he said that we would now have to wait for another M/R to come by courier as the account was now set up direct, not through him. We complained at the unfairness of life and he went to talk to the big cheese who sorted it out for us, so we left the store with our M/R in hand.

Our original connection was still live so we didn't fire up NOW until this morning. You need an internet connection to do (although I suspect a phone call to Comcast would work, too). Took about five minutes in total (needed to reboot) and all working well.

I signed up for the 100Mbps for $30 per month, or there is a 200Mbps for $45. When direct-connected I am getting 85 down and 8 up (slightly lower when wireless) which is fine for my needs.

There is no "Vacation Plan" with NOW. According to Jose you have to cancel your account when you leave then go on-line and sign up for a new account when you get back. However, the Xfinity FAQs say you can just cancel autopay and the service will stop at the end of the prepaid month. Restarting autopay will reactivate the service, using the same account.

Will post again if I find any problems, or when the price goes up.

Originally Posted by Pairadocs (Post 2410249)

THANK YOU for all this important and HELPFUL detail. Please do follow up, I'm sure many on here, like me, are anxious to know your experience. Do you also take TV service from them ? We were told IF we don't take their TV service, our internet would be $90 a month PLUS A LOT of fees and taxes ! ! ??

Originally Posted by Arctic Fox (Post 2410270)

Early days, but all working "as promised"

Originally Posted by jimhoward (Post 2410503)

xfinity “now” is just a 5G hotspot correct?

That is available from every mobile phone provider.

For that matter if you are cheap you can just use your phone as a hotspot.

So what is the xfinity? If people hate them why chose them for a 5G hotspot? Just curious.

Personally I like xfinity. If fiber is not available I find their support and service to be good. The only drawbacks that I have seen is that the cost is very high and cancelling is difficult.

Originally Posted by Bill14564 (Post 2410511)

Xfinity NOW is a cable-based service.

Not sure all mobile providers have 5G home internet offerings.

Your mobile hotspot is often limited in speed or data. It will certainly work in a pinch but you probably will not get 900GB of high-speed data.

The number one issue with Xfinity is the price, number two is service, and number three is the difficulty in canceling. Xfinity NOW is a $30 service that is easily canceled.

Originally Posted by Skip (Post 2410494)

Do you use FaceTime or Skype or other video chat apps? How does that work? Buffering?