It is wrong to give Kodo's to the Warranty Dept. Because of them a lot of Villager's ended up paying for roof's which could have been caught BEFORE the Warranty ran out. Long before the Warranties ran out the Warranty Dept was aware there were a number of roof's with defective shingles. When asked to notify those owners with the shingles which may be defective they said they would wait for the owner to find out and come to them! They [Warranty Dept] had records on file which would have given the owner's a "heads up" and they
sat back while roof warranties just ran out. As result a lot of owners had to pay for either the roof replacement or for the installation of defective shingle replacements. When you suspected or were concerned you had the bad shingles if you called the Warranty Dept. they would have told you, "yes you have shingles that may be defective". They knew this long before your call but elected to "sit back" and let you call them. I am hopefull that when this whole debacle comes to action that the Warranty Dept. along with Owens Corning will be held accountable for their lack of action for The Villagers and the residents who were impacted by their "wait and see" attitude will be reimbursed.
