At Pet Smart if you are not happy with the groom, call them back and they will redo your dog. At a minimum you should talk to RoseAnn who is the Salon Manager...she is very reasonable and wants to hear all comments both good and not so good.
We have been going to Pet Smart for 6 years and have been very satisfied overall. Yes there have been once or twice when something was not right (ie had to go to a new groomer and her sanitary cut was not properly done and the day after the cut it was all over my long hair dog) I called them up no problem....they gave her a new bath and re did the problem area.
I find the Pet Smart staff very courteous, prompt in calling when your pet is done, and all at a reasonable price......plus its not a far drive to get there.
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