Quote:
Originally Posted by adk77
Hello. We just closed on a house last Monday and we were here for the week to get things settled. We leave tomorrow without activating a router.
So.. does anyone have an idea how I could do this without physically being here?
We will eventually have renters in it before we return.
I had purchased my own modem and belatedly began working with Comcast before running out of time. They could not activate it remotely, possibly because we had Directv installed (?? that's what they said).
Thanks and sorry for rambling.
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The Comcast after-hours/weekend crew may be part of the problem. They don't appear to have either the skill set or the systems security credentials as their regular weekday support staff. Their regular weekday support staff tour begins Mon at 8 am. I'd wait till 8:15 am. That's going to be your best bet. Someone needs to be there on-site with some basic computer skills and a lot of patience. Otherwise you'd have no way to verify that you actually have Internet connectivity. Comcast can be one of life's real challenges. Good luck. I don't believe my wife would be up to it!