[JEB01]

I have a friend here in TV who downloaded Windows 10. It worked for him and he explored a bit, etc., using it. Before closing it, MS indicated add'l updates were needed and would load - instructed him not to turn the PC off and that to would turn itself off when completed. He waited overnight and when he booted today, first Windows 10 screen that presents requires password. He says he did not enter a password when he downloaded, nor did he have one on Windows 7 from which he upgraded. He and I both realize WIndows 10 is likely looking for an Admin password but he has no recollection of ever having created one and certainly not when downloading Windows 10.

His dilemma is that he cannot get past the p'word screen and there is no SAFE MODE boot available. Looking for suggestions / expertise to resolve this. Will deeply appreciate any thoughts or name of any experts who can talk him through this frustrating exercise. Thanks in advance.

Update 10:30 pm same day: as promised, Microsoft called him. They gave him a few keystrokes that will help him maneuver past the opening page and get him to a page where he can setup a pword or get his forgotten Microsoft account password (if that is the case). Gotta' say - a given the likely volume of issues they are handling worldwide with a rollout, MS did the right thing and did get BAK to him as promised.

THANK YOU to all who answered this post. Your generosity in sharing is amazing. Good advice from all. I passed all of your comments on to my friend and he is most appreciative.