Quote:
Originally Posted by Villager Joyce
I believe a number of us went through warranty and they either made the call to the electric company or gave the contact info to the owner. There is absolutely no reason not to call warranty first. They are not the devil. They are good people wth a wealth of information. They will talk with you if your home is out of warranty.
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They can be helpful but it also depends on who you talk to about an issue. Our paid home inspector pointed out a scratched window in our lanai
above the sliding lanai doors. I was told by home warranty to contact the builder who stated that the “claim you had sent to us in regards to a scratched window pane is being denied due to this request being outside the warranty criteria for cosmetics. Custom windows can help you with this if you are still wanting to address this yourself, our warranty staff can provide you with their contact number if you like. Sorry I was unable to help you with this issue.”
I send an e-mail email to the builder asking for clarification on “What is being outside the warranty criteria for cosmetics. Are you talking about a time period or something else?”
I am still awaiting a response from the builder. Our one year warranty ends in December.