Quote:
Originally Posted by jchase
I don't go to either unless I have to. It's hard to get anyone to assist you. It seems like most (not all) employees hate their job. I shop at Ace Hardware. Knowledgeable employees and they seem to like their job.
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I stopped going to Ace a log time ago for the same reasons that I quoted about Home Depot. The people there all seem to be too bothered to answer question that they think you should know the answers to.
I also had a problem once when I bought a tube of what I thought was caulking compound. It was on a sale table. There were several tubes and a sign that said no refunds. When I got home I realized that it was some kind of adhesive and not caulking.
I went back to the store and asked if I could put it back and take the correct product. I was told no. No refunds, no exchanges. I explained that I had just grabbed the wrong tube and only wanted to exchange it for the right one that was the same price. They refused to allow me to do that.
Yes, I know I should have been more careful and looked at the tube before I paid for it. Yes, I know the sign said "All Sales Final". I take some responsibility here, but seemed like such a petty little thing that I decided to never shop there again. It was about a two dollar item and they wouldn't let me grab another two dollar item off the same sales table. What difference could this have made to them?
I e-mailed the store manager and explained the story and never heard back. Lowe's and Home Depot have so much more selection and usually better prices. The only thing that Ames has going for it is convenience. It's easier for me to get to, but I'll drive by it every time after that incident.