Quote:
Originally Posted by Prizmz
I took delivery of a mattress and box spring from The Original Mattress Factory in Spanish Springs near Winn Dixie; the delivery men were terrific, but the mattress and box spring I had purchased was not to my liking as I looked at it after the delivery men had departed. I called Dave Zambito, the salesman with whom we had dealt, and he asserted there was nothing he could do to work with the situation. The mattress and box spring had been in my house fifteen minutes, but Mr. Zambito simply assured me there was nothing he or the company would do to ameliorate my dissatisfaction. So I want others to know that items purchased from The Original Mattress Factory are a SALES FINAL transaction. I can't recall any other local company that wasn't willing to work with the customer when an unsatisfactory situation had arisen. I would identify TOMF as a "buyer beware" type of company. I hope this post will help others as they shop for mattresses and box springs.
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As soon as the plastic wrapping was removed from the mattress and box spring, you owned it.