I have never dealt with this company that you were talking about. But I do know there are mattress places locally that will let you try out the mattress for 30 days or less and if you do not like it then they will order whatever you want otherwise and you can pay the difference if the mattress is more. I have no idea what they do with the 30 day old mattress but they do not resell it they state. I ended up having to do that because the first mattress I picked obviously was not the correct mattress. I had absolutely no problem trading the mattress and before the 30 days was up. That is what you call customer service!
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