I've never had that problem and have been with Directv since 2008. A general rule is anytime you do run into a problem that won't stop, reset the box. There is a small door on the right front of every box, I've had regular HD and now a HD-DVR, the small bedroom type box will be on the side. Push the red button and it will take about 2 or 3 minutes to run through a satellite check and systems check and it always seem to work fine afterwards.
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