Quote:
Originally Posted by baileysdad
Village Transportation - stay away !!!
Had trip to Orlando for family guest. Taxi pick up @ 4:45 for 8am flight. Booked on 5:30 shuttle. Taxi RIGHT ON TIME , dropped off at Lake Sumter. waiting for bus. Called " HOT LINE" several times ...only to be HUNG UP ON. Finally one of the taxi drivers took it upon themselves to take 8 unhappy customers to airport. Missed flight...had to buy new ticket. Time to let them know how HAPPY we are with them and the HOTLINE !!!!
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I'm sorry for your trouble, that is terrible. I have dispatched Taxis & Limos on a part time basis when our kids were young. There is a chance that this company could have had a problem or series of problems that caused them to not perform for you. Employees call out sick, a simple flat tire, a driver who is robbed, a accident, a car with a dead battery. There are many variables. If we ever missed an appointment we always made it right by picking up the tab for the next airport trip. It was a token gesture to show gratitude for a second chance. Trust me that company would have rather picked you up on time and had no drama on their end either. Hope your next trip goes better. Take Care.