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Old 05-15-2016, 07:27 PM
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Nucky Nucky is offline
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Originally Posted by baileysdad View Post
Village Transportation - stay away !!!

Had trip to Orlando for family guest. Taxi pick up @ 4:45 for 8am flight. Booked on 5:30 shuttle. Taxi RIGHT ON TIME , dropped off at Lake Sumter. waiting for bus. Called " HOT LINE" several times ...only to be HUNG UP ON. Finally one of the taxi drivers took it upon themselves to take 8 unhappy customers to airport. Missed flight...had to buy new ticket. Time to let them know how HAPPY we are with them and the HOTLINE !!!!
I'm sorry for your trouble, that is terrible. I have dispatched Taxis & Limos on a part time basis when our kids were young. There is a chance that this company could have had a problem or series of problems that caused them to not perform for you. Employees call out sick, a simple flat tire, a driver who is robbed, a accident, a car with a dead battery. There are many variables. If we ever missed an appointment we always made it right by picking up the tab for the next airport trip. It was a token gesture to show gratitude for a second chance. Trust me that company would have rather picked you up on time and had no drama on their end either. Hope your next trip goes better. Take Care.