Quote:
Originally Posted by TheVillagesTransportation
On behalf of The Villages Transportation, we would like to send a sincere apology for the series of events that happened on this particular shuttle trip. Our company has always strived to offer excellent customer service and have not swayed from this belief. Our service relies on our employees to maintain this standard. It is unfortunate that on this morning an employee failed to show for his shift. A driver was sent out as soon as the Office Manager was made aware of the shuttle not being at the station in order to rectify the problem. The passengers were dropped off at the airport 20 minutes later than what they normally would have been if the shuttle left on time from Lake Sumter. We would like to assure you along with fellow posters, that this is not the norm for The Villages Transportation. Our services have been consistently reliable over the past 20 years and we hope that one post, such as this one, does not prevent you from using our services in the future. As for the cost you incurred for re-booking the flight, we are only aware of one passenger that missed their flight. That matter has been resolved with full reimbursement of the cost to rebook their flight. If we are not made aware of your individual circumstances how are we supposed to address it? Please contact the office and ask for Claudine, Office Manager, so we can take care of this as soon as possible.
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That's a little more reassuring. But can you address the OP's claim that he was hung up on, and that he and several others had to take a taxi to the airport? Thanks in advance.