If any contractor does not respond, if he does not have an answering machine, if he does not keep his word on anything,,,,,, THEN DROP IT, HE IS SHOWING YOU HOW HE DOES BUSINESS. He will continue to do business that way, drop it right away.
There are plenty of coating and painting contractors. Plenty, do not mess around with them. DO NOT USE XCALIBUR COATINGS.
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