I started with Brighthouse at our house in Hillsborough and have continued it in Pine Ridge. I work from home when I am down here and have had great connection speeds and throughput. Anytime I or my wife have contacted Customer Service they have been very responsive and helpful. Often, they solve the problem over the phone, but if not, they will respond in person, sometimes even on Sunday.
As for the bill, it is my experience that most of the big cable carriers will raise their prices yearly unless you have some kind of 2-3 year contract with them that locks you in. You are always welcome to call and discuss with them that new customers are paying less than you are. They will often work with you. You shouldn't have to but, that seems to be the industry.
I bought into Brighthouse as an unknown moving from Illinois. I have had Comcast, DirectTV, and ATT. Not one of them demonstrated the customer service of Brighthouse. Now that Charter has purchased them I was concerned that might fall off. In 2014, prior to the Charter merger, Brighthouse was reporting through polling to be number one in customer service among major internet providers in the U.S.
I do not know if that still holds true statistically but I can say that we are very happy with their service.
