I've been going through this with Key Scales Ford eve since i bought my 2014 F150. I'd make an appointment for an oil change, arrive early and sit for 3 to 4 and half hours for them to change the oil, WITH AN APPOINTMENT! I've called the service manager, and general manager and NOTHING has ever gotten better. I thought the new service department would mean more techs and better service, but I was wrong. I called about a recall notice so I could get the truck fixed, they said to wait until I got the second notice. Time for a new dealership.
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Jim
USAF Retired
U.S. Immigration and Naturalization Service
Senior Firearms Instructor,
Federal Law Enforcement Training Center (FLETC)
Glynco, GA
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