Talk of The Villages Florida - View Single Post - Avoid: Sears Hometown Store, Summerfield
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Old 10-29-2016, 09:22 AM
paulat585 paulat585 is offline
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Default Avoid: Sears Hometown Store, Summerfield
Ordered a stove from them. They delivered the new one as promised & took my old one away. I noticed a chip in the stove top. Technician looked at it said they would order a new one. Store called the next day to schedule delivery for today. So far, so good.

Since I hadn't heard from delivery guys, I just called the store at 9 a.m. They called back just now. Said stove was "back-ordered until Nov. 9th." I, of course, asked how they could schedule delivery for today if it won't come in until the 9th. Employee hesitates, then says, "I wasn't notified."

I asked for the manager. "She's not here."

Asked if employee was at least sorry. "I can't control that," she says. Next time, I'll go to Home Depot!
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Paulat585

Northeast Ohio, Northern California, including Santa Cruz, Oakland Hills, East Bay, Stockton and Merced and now The Villages
Last edited by paulat585; 10-29-2016 at 11:03 AM.