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Originally Posted by paulat585

Ordered a stove from them. They delivered the new one as promised & took my old one away. I noticed a chip in the stove top. Technician looked at it said they would order a new one. Store called the next day to schedule delivery for today. So far, so good.

Since I hadn't heard from delivery guys, I just called the store at 9 a.m. They called back just now. Said stove was "back-ordered until Nov. 9th." I, of course, asked how they could schedule delivery for today if it won't come in until the 9th. Employee hesitates, then says, "I wasn't notified."

I asked for the manager. "She's not here."

Asked if employee was at least sorry. "I can't control that," she says. Next time, I'll go to Home Depot!"

She actually said she would shop at Home Depot, next time? Then ask for a refund.