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Originally Posted by paulat585
Ordered a stove from them. They delivered the new one as promised & took my old one away. I noticed a chip in the stove top. Technician looked at it said they would order a new one. Store called the next day to schedule delivery for today. So far, so good.
Since I hadn't heard from delivery guys, I just called the store at 9 a.m. They called back just now. Said stove was "back-ordered until Nov. 9th." I, of course, asked how they could schedule delivery for today if it won't come in until the 9th. Employee hesitates, then says, "I wasn't notified."
I asked for the manager. "She's not here."
Asked if employee was at least sorry. "I can't control that," she says. Next time, I'll go to Home Depot!
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We were in there awhile back, two sales persons were chatting, sort of really enjoying each other? We drifted around and around and then left. Wow, for Sears, things have changed! Home Depot? Bought a washer and dryer. Wow, delivery was a real mess and so many unknowns and broken promises for the date of delivery. Left Hand, Right Hand? Then the new washer leaked badly and the return ordeal would take days and unbelievable incompetence. Cancelled the order and then they did not want to cancel. Their delivery is terribly bad, at least for us. What is going on folks, seems every one is propped up looking at their computer screen and missing the big picture??
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