We used them after we bought our house (we're not yet retired and so aren't living in TV yet). At first we paid them to keep an eye on the house, let in contractors, etc. Later, we decided to rent the house unfurnished and they found us renters who were great. After the lease was up, we decided not to rent again as we'll be moving before long, so they're back to keeping an eye on the house. You do have to prod them now and again to get answers to questions you might have, but they've largely been good for us.
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