I used them on a one-way from MCO to The Villages last week and was blown away by their customer service. First, as promised, I received a phone call and an email (which was helpful since I was out of the country and not monitoring my voice mail) with my drivers information, phone number and scheduled pickup and location.
However, thanks to 20 degree icy weather in Dallas, we ended up almost 90 minutes late getting into Orlando. I realized this was likely in Dallas and sent an email to Signature before I lost access asking what I should do. At Orlando there was an email with the name and number of their dispatcher, but even better was a text from my driver advising that he knew of our delay and was waiting to meet up. We texted back and forth, keeping him updated on our progress (we had to wait for a gate at MCO) and there he was.
I was also impressed with their modern and comfortable van and the direct drop at our door.
I will certainly use them again.
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