The follow up calls at home are standard practice with all hospitals asking mainly how your recovery is going, nothing to do with the ER. I would never go there again the ER reception area is disgusting. I always give restaurants a second chance if I had a bad meal or bad service, an ER is a whole different ballgame. Even if some of these complaints are not 100% true, they should have an independent survey firm asking key questions sent to the patients after they are home. Complaining here as noted earlier does no good.
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