Generally major appliance quality has gone down across the board. My appliance repair guy in Indiana told us to buy used. He claimed the new items were prone to failures. He attributed it to the average person moving every 5 years or so. The manufacturers are focused on features not life. He also said recently that his repair business would be gone in five years. He said that like flat screen TVs the trend is to make new appliances with no intended repair. Thus they do not have to produce spare parts.
When people indicate they had a problem with a particular item, it would be interesting to know what the issue was.
I agree consumer reports is a good source of info as are Amazon reviews.
With CR they are showing a frequency of repair for the various manufacturers, which is good. Keep in mind those are overall for the type model and none are zero. Also a bad model will skew these numbers. That is why reviews in a specific model are helpful.
I think the best you can do is find a model that has the fit and function you want, then pick the one that has the best reviews of several sources.
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