Seems this thread has strayed off topic. Why beat a 2-year old dead horse? (Or a high one)
The OP posted about the survey and the letter of apology. I think the question is: why would they send this letter and survey to FORMER clients for feedback? There's got to be a reason?
Unless I really missed something, this is mystifying (even if they're making tons of $ and don't want anyone back).
Would someone please post the letter? Like the farewell letter of times past, it will probably not be forwarded to us up North.
Namaste.
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