Quote:
Originally Posted by Villageswimmer
Thank you for posting this, Carla B!
The question remains WHY?
Why would they incur expenses related to this survey, not to mention admitting mistakes??
I think feedback from the survey could very well result in major changes or policy reversals wrt accepted insurances. Many will be watching this closely.
I don't think anyone on this board knows. Period.
Wonder why there is no mention of this letter/survey on the unnamed online newspaper? Or did I miss it?
Very interesting topic. Thanks, OP.
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That is the best statement on this thread so far!!!!
But now for just a little reality checking:
This is the letter according to the link in the previous post:
"We understand that you may have found decisions made by The Villages Health last year to be disruptive. We sincerely apologize for this.
As we continuously look to improve our overall performance, including our customer service and business operations as well as a range of other issues, we humbly request your participation in a survey.
ln the very near future, you will receive an email invitation and online survey link from Study Hall Research (
www.studyhallreseatch.com), a Tampa firm that has been retained by The Villages Health to conduct this research. We invite you to complete the survey with candor and honesty. All survey responses are anonymous. Any communication you receive from Study Hall Research is fully endorsed by The Villages Health.
We understand your time is valuable. As a thank you for completing the survey, you will have an opportunity - if you so desire - to be entered into a drawing for one of twenty $50 American Express gift cards from Study Hall Research! Contact information will be collected by Study Hall Research so winners can be notified, but this information will be totally confidential, separate from any survey responses, and maintained only until prizes are distributed.
Our goal is to enhance health care services and improve health outcomes for everyone in The Villages@ and surrounding communities. Thank you in advance for your participation"
Could someone please point out where they "admitted making mistakes"? I see that they stated "We understand that you may have found decisions made by The Villages Health last year to be disruptive" It does NOT state that those decisions were a "mistake".
WHY do this? Who knows. Maybe they are considering changing back, which I find doubtful. Maybe they realize their rollout of this change could have been better and want to avoid repeating that problem. Maybe they want to find out why many people rejected UHC MA and then try to recruit them back. It's anyone's guess.
I think that there was a lot of jumping to conclusions on this thread. I would not characterize this as a "letter of apology" They made a polite 5 word sentence apologizing for the disruptive effect the change had on many in the introduction of the letter, but the purpose appears to be to encourage participation in a survey. And to conclude this means they are going to change back to accepting traditional Medicare with a supplement is a huge jump. Nevertheless, time will tell.