We had the same problem as did our neighbor. They are not seals but gaskets so the glass panels don't bang agains the frames. 2 of the 4 he fixed came back out. The first time Dusty came out he wasn't even prepared to fix them so we had to make another appointment with him as one had to be completely replaced. The warranty office told me that these gaskets are only under warranty for 30 days which truly is BS. The paint touch up guy was the worst, we had a large area, maybe 5 feet x 6 feet that had been repaired for some reason and the paint didn't match. He used our small can of touch up paint from the kit with a small 3 or 4 inch roller that he simply dipped into the paint can and spread it around. If I had an employee do that he would be fired immediately. The warranty office does get the people to come out quickly but some of them are just worthless. Landscape, you have 30 days to file a claim, 3 dead shrubs replaced then we had to go back to Ohio for more furniture, came back 3 weeks later, 2 more dead, no warranty. I hope they are better with large items than they were with the small things. The furnace guy that came out to show how everything works was the best, took his time with us and answered all of our questions, also the carpet guy who steamed out paint stains in the carpet was excellent, he was like an artist down there cleaning individual fibers, the paint stains came out just like he said they would.
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