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Thread: Comcast modem router questions
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Old 02-15-2018, 07:39 AM
retiredguy123 retiredguy123 is offline
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Originally Posted by CathyandJohn View Post
When we signed up with Comcast they recommended we purchase our modem. We bought the one they recommended. However, they failed to tell us that if we had a problem with it they couldn't fix it due it not being their rental modem. Therefore, we couldn't get it fixed so had to go to renting theirs. You might ask them about this. Just a suggestion.
To purchase the same modem at Best Buy as the Comcast modem, which includes the landline phone connection, would be about $220. For me, it makes more sense to rent the Comcast modem for about $10 per month. If the modem you own malfunctions, or even if your service fails and Comcast blames it on your modem, how long will it take you to get your service restored? If your modem is under warranty, it may take weeks to enforce the warranty, and you will be out of service.