This isn't going to address the OPs issue but may be of help for others in making decisions. One of the things I like about CenturyLink via fiber to the house is that they give you an IP address at a RJ-45 jack in the wall. At this point, you can plug in any router (not a modem/router, just a router) or computer and you don't need any assistance from CenturyLink. I understand that you will require their equipment if you have their Prism IPTV service but if you only have internet you can skip their equipment and easily use your own. If you want a "landline", any of the Voice-over-IP phone services will save you money.
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Originally Posted by retiredguy123
To purchase the same modem at Best Buy as the Comcast modem, which includes the landline phone connection, would be about $220. For me, it makes more sense to rent the Comcast modem for about $10 per month. If the modem you own malfunctions, or even if your service fails and Comcast blames it on your modem, how long will it take you to get your service restored? If your modem is under warranty, it may take weeks to enforce the warranty, and you will be out of service.
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