Quote:
Originally Posted by Mleeja
This is one of my favorite places, but below is the comment I left on their online survey site today.
“It took OVER 20 minutes to receive our order! Our order was placed at 1:04:04. The couple with us placed thier order at 1:03:37. They received their food 10 minutes before us. I complained to the manager and she really didn’t seem to care. She said they worked the orders in the order received. If there is 30 seconds between orders and then 10 minutes between the orders being received, folks would be backed up out the doors! Very poor service, and an uncaring attitude by manager. Makes me question my decision to return. Steak & Shake is just down the street.”
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Steak n’ Shake, huh? I’ve been a customer of S&S since the 60’s (in Illinois) and I’ve had “good and bad” food and service there. The “bad” is usually tied to management issues.
Something unusual apparently happen to your order at Culver’s and the manager’s bad attitude in my opinion is unforgivable when you are in the restaurant business. Perhaps the manager was having an “off day” - - I would give her a pass this one time and return if I was pleased with the food. We had lunch at The Villages Culver’s Just yesterday and everything was spot on perfect.