Quote:
Originally Posted by OrangeBlossomBaby
Their return policies are pretty clear. If it isn't sold by AND shipped by Amazon, then it's considered a 3rd party sale and returns are at the discretion of the seller, not Amazon. If the seller doesn't accept returns, then there's no returns.
Amazon, in this case, is the middle-man. They take your money on behalf of the seller. They collect a fee from the sale because it was sold through their company, but they aren't the ones selling the product.
Just like buying a third-party product from walmart.com. If they aren't the actual seller, they're not responsible for refunding you if it's not a good sale. The seller is responsible for it - and only if they offer refunds and returns in their policy.
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If the picture and description of the item you were purchasing was a Bowling Ball and you were supposed to get 4 Bowling Balls and you happily opened your envelope and found they shipped you one 8 1/2 X 11 piece of paper do you think that that may change your outlook? Deception at it's best and I will not stand for it.
In the past we have had several items that were previously owned and certainly not packaged properly or without the owners manual or scratched and they were all third party sellers. Amazon stood behind each one of those purchase and refunded the money immediately. They also supplied a prepaid U.P.S. return sheet that I print and put a Barcode inside the box and the Mailing Label on the box and drop it off and before I get home the refund is done.