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Originally Posted by Nucky
If the picture and description of the item you were purchasing was a Bowling Ball and you were supposed to get 4 Bowling Balls and you happily opened your envelope and found they shipped you one 8 1/2 X 11 piece of paper do you think that that may change your outlook? Deception at it's best and I will not stand for it.
In the past we have had several items that were previously owned and certainly not packaged properly or without the owners manual or scratched and they were all third party sellers. Amazon stood behind each one of those purchase and refunded the money immediately. They also supplied a prepaid U.P.S. return sheet that I print and put a Barcode inside the box and the Mailing Label on the box and drop it off and before I get home the refund is done.
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I totally agree that you shouldn't stand for it. But you still need to address it with the party responsible for the sale. Amazon is not merely a retailer. They are also a middle-man to third-party sales. You have to read the Amazon return policy. That is -your- responsibility, before each and every purchase. You also have to look and see if the purchase you are -about- to make, is "sold by and shipped by" Amazon. If it isn't, you have to review the seller's return policy.
USUALLY it's the same as Amazon's. But not always.
Here's the blurb from Amazon's return webpage:
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Seller Return Policy
When you order from a seller that fulfills and ships its own inventory (also called a third party seller), your return is sent back to the seller instead of Amazon.com. While most sellers offer a returns policy equivalent to Amazon.com's, some seller returns policies may vary. You can view the return policy of the seller before you purchase an item by viewing the Returns and Refunds Policy section of the seller profile page. To view the seller's return policy, once you've ordered, you can select your order in the Online Returns Center.
Third-party sellers must either provide a return address within the United States, provide a prepaid return label, or offer a full refund without requesting the item be returned. If a seller does not offer these methods to return your items, you may file an A-to-z Guarantee claim to seek help with your return.
If you are sending the item within the United States and the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Items valued over $35 must be returned to the seller with a trackable shipping service. For items below $35, we suggest USPS delivery confirmation service. If a package doesn't arrive and you don't use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to cover you under the A-to-z Guarantee.
Note: If the seller's listing is eligible for Amazon Prime, it will be subject to the same return policies as items fulfilled by Amazon.com that are outlined on this page.
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