Thanks Tal & Russ & ZCaveman & Diskman. I'll keep trying, but it makes no sense to me. This is the same laptop I used in Utah; it worked fine on the road trip to Florida. Now that I'm actually here, it doesn't want to work correctly. 
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Toledo, Maumee, Lima, Columbus & Sandusky, Ohio
New Castle, Newark & Delaware City, Delaware
Lewisville, Pennsylvania
Bossier City, Louisiana
Salt Lake City & Ogden, Utah
The Villages, Florida
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