[Mcmillmw]

Never buy a patterned La-z-Boy piece of furniture from this establishment that could have a visible seam in the middle front of a $1300 recliner. Patterns are presented on-line as perfectly matched and aligned. When delivered unaligned, employees act like its a fixable issue. Return or refund is 3 days from delivery. White’s representative comes for review, agrees that its unacceptable in the current condition, indicates again it is totally fixable,either by total new back piece, or single fabric replacement of seamed piece. White’s La-z-Boy Liaison calls La-z-Boy who states that we , the customer, should accept the chair’s mismatched unaligned seam down the front, no repairs and no replacement. White’s will not have their in-house upholsterer look at or repair. We are left with no resolution and a $1300 ugly chair.

This issue was unresolved for 1 month.

We chose La-z-Boy in order to Buy American. Is this the workmanship we should expect????