So sorry for your trouble. Some years ago, we ordered two custom small recliners from Lazy-Boy through White's. After a month or so, the fabric on one of them appeared to have ripped.
Fortunately, we bought insurance to fix or replace damage due to any cause. White's ordered more of the same fabric and repaired the chair. Upon examining the damaged piece, there was a long clean slit that could only have happened at the factory. So much for quality control.
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