[Marty94]

I had a recall item (cracked dash) that came up on my car. The service rep I had been using for several years at Lexus in Orlando took pictures and said as soon as the part came in he would schedule me in. I checked back frequently and was told it was on backorder. After 6 months had gone by with the same response, I asked to speak with a manager and was told the recall date had passed by and I would now have to pay for it. The dash was $1200. The dealership refused to cover the cost even though I had contacted them well within the recall period. They also informed me that they had fired my service rep and so it was now my word against theirs. I took my car to Wesley Chapel. They contacted Lexus headquarters and were able to cover most of the cost. I still had to pay a little, but at least they tried their best. Orlando never did this and I’ll never go back.

I take my car to Sumter Tire for minor maintenance. They do a great job. Sometimes I take it to Phillips Toyota and they are also very honest and reasonable. I also have a Toyota Avalon. It’s an amazing car with as many bells and whistles as the Lexus ES for considerably less. Phillips Toyota doesn’t have the luxury food court that Wesley offers and they don’t have loaner cars, but I’m retired... I can bring a book or play on my phone. I’d buy from them or Wesley without hesitation. They don’t pressure you and both are very easy to work with.