Talk of The Villages Florida - View Single Post - Home Owners Insurance
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Old 02-04-2009, 02:32 PM
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Default Allstate

I had a close friend who worked for AllState in California, got transferred to the claims department and after 6 months there had to quit her job. She was told to do everything in her power to NOT PAY or delay claims and get the client to agree on a lesser amount. She would be rewarded if the amount paid was lower than the adjusted amount. She said the tactics they used were downright mean to their customers. Rates were reasonable, things went fine until that day you had a fire or theft; then you found out the insurance company tries to figure a way out of covering you. Nasty company.

USAA usually gets high marks for customer service. Don't know if they write HO in Florida - anyone know?

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