I had the same issue with Home Depot and a new natural gas range. We bought it on Black Friday at a price we couldn't bring ourselves to even consider returning it. The one color we bought cost about half of what the other colors were selling for. The delivery folks said they did not have the proper tools to safely and carefully undo the existing gas line where it connected in the wall. They promptly refunded the $20 that we had paid for installation.
We hired a licensed plumber; their charge was $110. I contacted HD and told them they owe me $90, while at the same time I made reference to sharing our experience on 'community media' (meaning, among others, TOTV). He then hedged, said he would contact the store manager to find out if he would cover it, and I received a call back within fifteen minutes offering a credit for the $90 plus even the tax, the payment going back to my credit card. Of course I accepted, and this way, installation by a licensed plumber cost the original $20.
It doesn't hurt to 'lean' a little (or sometimes more than a little)....
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