Quote:
Originally Posted by village dreamer
i had a problem with my ezgo electric cart, it needed 4 new battery's. cover under my 3 year warranty.my cart has 6 8volt battery's, so they replaced 4 battery's,the other 2 are 2 1\2 years old. so i wanted them to replace my other 2 batterys and i would pay for them . village carts in brownwood say no, that i cant buy the other 2 batterys from them. i ask cris gram the sevice manager why, he say his boss matt say no. im seeing red over this. i will never buy anything from them ever again. is this anyway to run a business.
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My two cents worth.
First of all I used to cell expensive rechargeable equipment and like a golf cart we had several batteries strapped together. You could replace as they are suggesting some of the batteries and save money. A better idea is what you wanted to do, replace them all.
The reason is you charge all six batteries together. The capacity is only as much as the weakest, oldest battery in the pile.
You may be talking to the wrong person. You mention a Chris Graham. His position, while he needs to face the customer he cannot he will not violate what his boss told him. You should insist upon talking to Matt.
I do not know either of them. I would discover Matt's hours and where he is and do not allow him to duck you. As explained your request, for two more new batteries that you pay for seems totally reasonable. If, there is a valid reason why it is not, they obviously did not explain it to you. Perhaps, that guy Matt, the boss, can do a better job for you.