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Old 01-03-2021, 01:52 PM
retiredguy123 retiredguy123 is offline
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Default Amazon Delivery Policy

I have several Amazon packages delivered every week, and lately, they have been delivered by Amazon trucks. FYI, here is their delivery policy. However, they do not follow the policy regarding leaving the package in a secure location or knocking on the door. I am often home when they put a package on my porch. I haven't had any problems with theft, but, if a package were stolen from my porch, I would expect it to be their responsibility, even if they emailed me a photo of a "delivered" package. Am I wrong?

Delivery Information

"If no one is at the address when delivery is attempted, we will leave the package in a secure location. If no secure location is available, or the delivery requires someone to be present, Amazon will send an e-mail to the e-mail address on file. We'll make three delivery attempts on consecutive days. If the third delivery attempt is unsuccessful your package will be returned to Amazon for a refund.

You may find that the tracking will sometimes show that a package has been delivered, but you haven't received it. In these instances, check to see if the package was left with a receptionist or neighbor. Deliveries can occur between 6:00 a.m. and 10:00 p.m. local time. To avoid disturbing you, our drivers will knock on the door, ring the doorbell, or directly contact you for delivery only between the hours of 8:00 am - 8:00 pm local time, unless your delivery is scheduled or requires a signature. For scheduled and signature deliveries, our drivers will place a call to the phone number you provided for your order, but will not attempt to deliver the package outside the time frame of 8:00 a.m. to 8:00 p.m. unless they are able to reach you. You can visit Find a Missing Package That Shows As Delivered for more information. If you checked these places, and you still can't locate your package, please contact us and we'll be happy to look into it for you."