Quote:
Originally Posted by curly top
Have been trying for a month now to get someone at Centurylink to help us with our outgoing long distance service. About a month ago we noticed when trying to make an outgoing call outside our local area code we are being told that we must first dial an access code. We never were given one nor want one.
When I try calling them the technicians claim they only handle internet and try to transfer me to phone service area however I never get anyone.
Has anyone encountered the same problem? Have you found a number where you actually talk to a knowledgeable person?
Thank you
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Sorry to hear CL customer service is not what it once was. In WA I have CL for my landline, and 100mbs DSL since 1989, never an issue. Also, unlimited long distance included in my plan. I won’t discuss the cost of my plan because it’s embarrassing since it’s probably more than some mortgage payments. In June I’ll be in TV and have to select a cable, internet and landline provider. I spoke to Tom from Villages Audio Visual and was pleased with out conversation. Day after closing I’ll have him set me up with a proper entertainment, smart house, cameras, internet and landline phone. I don’t care for VoIP so I’ll pass if not a traditional landline. I know many now use their cell phone as primary but you can’t beat the clarity of a traditional landline and I have at least one corded phone on an end table. When I talk to friends or family from home I always go with a corded phone on a landline. Cell phones are not at that level of clarity here in TV, yet. IMO.