Talk of The Villages Florida
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Talk of The Villages Florida (https://www.talkofthevillages.com/forums/)
-   The Villages, Florida, General Discussion (https://www.talkofthevillages.com/forums/villages-florida-general-discussion-73/)
-   -   Problem with century link phone service (https://www.talkofthevillages.com/forums/villages-florida-general-discussion-73/problem-century-link-phone-service-317247/)

curly top 03-09-2021 12:27 PM
Problem with century link phone service
 
Have been trying for a month now to get someone at Centurylink to help us with our outgoing long distance service. About a month ago we noticed when trying to make an outgoing call outside our local area code we are being told that we must first dial an access code. We never were given one nor want one.
When I try calling them the technicians claim they only handle internet and try to transfer me to phone service area however I never get anyone.
Has anyone encountered the same problem? Have you found a number where you actually talk to a knowledgeable person?
Thank you

John_W 03-09-2021 01:17 PM
...

SGR720 03-09-2021 02:08 PM
Quote:
Originally Posted by curly top (Post 1913256)
Have been trying for a month now to get someone at Centurylink to help us with our outgoing long distance service. About a month ago we noticed when trying to make an outgoing call outside our local area code we are being told that we must first dial an access code. We never were given one nor want one.
When I try calling them the technicians claim they only handle internet and try to transfer me to phone service area however I never get anyone.
Has anyone encountered the same problem? Have you found a number where you actually talk to a knowledgeable person?
Thank you
Have you tried adding 1 in front of the area code like you would with an 800 number? That's the only thing I've ever been asked to add when dialing long distance from my landline.

CWGUY 03-09-2021 05:23 PM
Quote:
Originally Posted by curly top (Post 1913256)
Have been trying for a month now to get someone at Centurylink to help us with our outgoing long distance service. About a month ago we noticed when trying to make an outgoing call outside our local area code we are being told that we must first dial an access code. We never were given one nor want one.
When I try calling them the technicians claim they only handle internet and try to transfer me to phone service area however I never get anyone.
Has anyone encountered the same problem? Have you found a number where you actually talk to a knowledgeable person?
Thank you
:ohdear: What does long distance cost on a landline these days? I haven't heard of anyone using a landline for long distance in years. I used to have a landline and internet with Century Link. Switched to fiber optics with them and dropped the landline. Bill went down and internet service got better. Don't miss the home phone at all..... it was unplugged most of the time because of the PIA calls. ALL calls are done on our cell phones. :)

John_W 03-09-2021 06:40 PM
Quote:
Originally Posted by CWGUY (Post 1913368)
:ohdear: What does long distance cost on a landline these days? I haven't heard of anyone using a landline for long distance in years.
I have a CL home phone, long distance is free and is unlimited, it's part of the monthly service. For a cellphone, I have an AT&T Go Phone, I get 1000 minutes a year for $100, that's it. I can't even use 100, so the past 8 years I've been with them, it keeps rolling over. I figured, anything I need the internet for, I'll just use my computer.

Topspinmo 03-09-2021 07:30 PM
Quote:
Originally Posted by John_W (Post 1913277)
I've have Century Link for phone and internet for ten years this coming July. I've only had one outage in all that time. They have pages for Residential and Commercial. Go to the Residential pages and look for help or troubleshooting.

If I have a problem with most anything, I don't even call, I use the messaging on most websites. Start with this page.

CenturyLink Repair
Dump them, go to target get Singular cellular and two cell phones two for 45 bucks month unlimited talk and text. Land lines are scammers dreams.

smurphy 03-09-2021 07:40 PM
Is this your home or a rental?

We used to have our house phone through Comcast when we rented it out. The phone service account was set up so that toll and international calls were blocked. This way we did not have to deal with tenants running up phone bill and having to collect after they check out. CL probably has a similar service. Perhaps that is turned on for your phone.

You will have to contact CL and check with the billing dept to see if this is the cause.

John_W 03-09-2021 09:33 PM
....

Sandy and Ed 03-10-2021 06:13 AM
I am old school, and had a land line. Notice I said “had”. Gave it up and went to Consumer Cellular. The cost is about $39 a month for two phones with different numbers. Long distance and data plan is included. You can also text. International might be more, but do not need that.

thevillagernie 03-10-2021 06:37 AM
HELLO,...try verizon

rgoosman 03-10-2021 07:43 AM
There is an illegal action called phone slamming where your long distance carrier is switched without your knowledge. Look it up and watch for a big bill. The FCC is the contract authority.

OhioBuckeye 03-10-2021 08:06 AM
Ohiobuckeye
 
Quote:
Originally Posted by curly top (Post 1913256)
Have been trying for a month now to get someone at Centurylink to help us with our outgoing long distance service. About a month ago we noticed when trying to make an outgoing call outside our local area code we are being told that we must first dial an access code. We never were given one nor want one.
When I try calling them the technicians claim they only handle internet and try to transfer me to phone service area however I never get anyone.
Has anyone encountered the same problem? Have you found a number where you actually talk to a knowledgeable person?
Thank you
Ohhh, an access code! Sounds like maybe they want to keep tabs on you & who you are calling. Something doesn’t sound right.

tuccillo 03-10-2021 08:16 AM
A little bit of clarification. In early 2022, AT&T is phasing out their 3G network so many older phones won’t work. You will not need a 5G phone, a 4G phone will work. For example, if you like Apple products, you would need an iPhone6 or newer. 4G networks should be supported for another 10 years.


Quote:
Originally Posted by John_W (Post 1913430)
I'm going to be forced to do that, because AT&T said by early 2022 my flip flop will no longer work on their network since it's not 5G. I only need one phone, I rather not spend more than $25 a month. I think Consumer Cellular has a senior plan in that range, I'm just seeing what phone I need to buy.

Also I believe Consumer Cellular has a home base phone setup, where you can still use your home phone system with their phones. I've never been without a home phone in my life, I don't like talking on a cellphone, which is one reason I've stayed away other than a flip phone. This is what they have, I'll have to check it into more.

https://www.consumercellular.com/blo...tro_Blog-1.png

Girlcopper 03-10-2021 08:18 AM
Quote:
Originally Posted by curly top (Post 1913256)
Have been trying for a month now to get someone at Centurylink to help us with our outgoing long distance service. About a month ago we noticed when trying to make an outgoing call outside our local area code we are being told that we must first dial an access code. We never were given one nor want one.
When I try calling them the technicians claim they only handle internet and try to transfer me to phone service area however I never get anyone.
Has anyone encountered the same problem? Have you found a number where you actually talk to a knowledgeable person?
Thank you
I have century link and the access code is like all long distances. The number 1. If youre referring to something else, ok. But I have no issues

lakesg 03-10-2021 08:21 AM
I have two friends in the UK. Both of their phone numbers are preceded with 011441. This must be an access code. My calls always go through.


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