When I first moved up here from Orlando & had to use Century Link for my landline, I had the same problem you are encountering. It had nothing to do with using "1".
You need to contact them & tell them you need long distance service. They have to do something - as I recall it is in the wiring in the house - & then you will be fine. I love having free long distance & prefer my landline. I am not real happy using a so-called smart phone. I am old school but I am happy. The cost for CL is not outrageous at all.
Quote:
Originally Posted by curly top
Have been trying for a month now to get someone at Centurylink to help us with our outgoing long distance service. About a month ago we noticed when trying to make an outgoing call outside our local area code we are being told that we must first dial an access code. We never were given one nor want one.
When I try calling them the technicians claim they only handle internet and try to transfer me to phone service area however I never get anyone.
Has anyone encountered the same problem? Have you found a number where you actually talk to a knowledgeable person?
Thank you
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