Quote:
Originally Posted by retiredguy123
I wouldn't refer to it as complaining or rewarding existing customers. Every customer gets a discount if they agree to a 1 or 2 year contract instead of paying month to month. So, customers who elect to pay month to month are going to pay more for the service. When the contract expires, the contract discounts are automatically removed unless you agree to a new contract. That's just the way it works.
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When we went to the store they basically told us even with a new contract expect a large increase unless they have a special the month before and January is a good month for specials.