Talk of The Villages Florida - View Single Post - Custom Windows experience
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Old 08-05-2021, 07:46 PM
valuemkt valuemkt is offline
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The PGT product that Custom Windows sells as their Bella line is a very good product. Double pane Low E Glass. We went with them and they installed 12 8 foot Sliding Glass Doors. The only negative is that we feel we got the C team for installation. Many many call backs for faulty hardware (esp locking mechanisms) and water leaks. During storms with the wind blowing the wrong way, we still have leakage. Unfortunately they keep sending the same guy, who must be a sub that doesnt get paid for call backs. After the contract was signed, we never heard from the salesperson again. (I think he is the heir to the throne in the family business). All told, the product is good, the price was competitive.. they buy directly from PGT while others with lower volume buy through ROMAC, which puts pressure on competitors pricing.