[blueash]

Originally Posted by arickis

Six of us went to Millers Ale House yesterday at about 1:30. Not too busy, parking was easy and we were seated quickly. Our drinks arrived shortly and we placed our orders. After about a half an hour passed and our waitress was no where to be found, we began to get a little concerned. With the help shortages etc, we gave them a another 15 minutes or so to make an appearance. After at least 45 minutes, and I am being kind, and watching people come and go, we flagged down a different waitress, as ours was still missing in action. She happily agreed to check for us, and about ten minutes later, our waitress showed up with our cold food that had been sitting at least a half an hour. We were so hungry at that point that we ate the cold fish and chips, meatloaf etc UGH! We voiced our dissatisfaction and of course she apologized. The proper response from management to our terrible service and cold soggy food would be to at least comp our meals, but that was never offered. We have seen this all over The Villages. A restaurant gets popular and busy, and customer service goes down the drain. They allow poor service and dissatisfied customers, because there are ten people waiting in line to get in. Beware....January is coming along with thousands of renters and much worse customer service from Millers Ale House. So sad.

It would have been good PR to give you something. But when you ate the food without complaint and only afterward expressed dissatisfaction that is a mitigating factor. Had you refused the cold soggy food you'd have a much better argument. Ask for a new hot unsoggy meal and suggest a free appetizer to hold off your hunger while you wait.