If you do need a repair, BUYER BEWARE of A. Brothers Appliance Repair. They showed up, dismantled our washing machine into several pieces and then left saying they needed a tool and would be back in the morning. They never returned! After calling them back on Wednesday, they said they weren’t in the area and wouldn’t be until the following Monday. They left us high and dry and took our $500 bux up front (huge mistake of course). They refused to give me their name or the business owners name and told me to do what I had to do but they wouldn’t be back until Monday and there would be no refund. On Monday they called and said they were 45 minutes out. Fifteen minutes later they called back and said if we didn’t pull down a BBB complaint they were not coming. We found out that they lied about not being in the area for 5 days after leaving the machine inop and in pieces, they actually needed to order a tool needed to replace the bearings. Not sure if having a warranty plan helps to avoid this situation, but again, BEWARE.
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