Just an update....I actually got a wonderful tech person from Verizon who I believe fixed my issue. She stated that using *86 to hear voicemails was very outdated and I should get all my voicemails visually on the voicemail part of my phone app. She did some deep troubleshooting and disabled the *86 thing and told me that now ALL my voicemails should show on my phone.
The reason I called them again was that even though Verizon told me yesterday it was fixed....I had a customer today leave me a voicemail and I never got it....but it did "show" in the *86 mode, but not the preferred visual voicemail. Hopefully now it IS fixed....
Thanks, Frank D.
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Florida licensed Home Inspector #HI688. (352) 250-7818
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