I have purchased and assembled over a dozen items from Wayfair. My succinct thoughts:
1. When I die and reincarnate, I want to be the guy in Vietnam that owns the styrofoam and styrene wrap factory. They pack that stuff very well, he's gotta be pretty well off;
2. Read the reviews, they are pretty reliable;
3. The Wayfair furniture is usually much nicer than Ikea, and usually easier to assemble;
4. RTFM. Follow the directions. Go slowly, look very carefully at the images. Sort out and count all the pieces and hardware prior to beginning assembly. Use your own hand tools, not the POS ones they include. Do not over-tighten things - hand tight only, Go slowly (was worth repeating). Some things take 10 minutes to assemble, some things take 3 hours. Did I say go slowly yet?;
5. Had one dining chair with a cracked leg. They could not replace it within a reasonable time period, so they found one at a competitor's site (Macy's) under a different name and they had me purchase it from Macy's and then reimbursed me the entire cost. Excellent customer service;
6. They usually have a sale (on now or just over) in May. They sometimes call it MayWay Sale. It is worth waiting for if you are not in a hurry;
7. Use your cell and photograph the box when it arrives, especially if it appears UPS or FedEx were a bit hard on the item. This is for just in case you find damage inside;
8. Re-Read #4. RTFM means Read The F-ing Manual.
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Chino 1960's to 1976, Torrance, CA 1976-1983, 87-91, 94-98 / Frederick Co., MD 1983-1987/ Valencia, CA 1991-1994/ Brea, CA 1998-2002/ Dana Point, CA 2002-2019/ Knoxville, TN 2019-Current/ FL 2022-Current
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